COVID-19 Response

Published: 12 May 2020

Dorset COVID-19 Community Response has issued a statement of the various ways people in self-isolation can get in touch if they need help and support during these times.

Dorset COVID-19 Response Helpline: 01305 221000
Referral into the Dorset Council COVID-19 response will reduce the likelihood of vulnerable people going without support.

Guidance for referring into responses:

  1. Care and safeguarding concerns, urgent food/meds requests - no other support network available
    Dorset COVID-19 Response Hub. Call 01305 221000, 8am to 8pm, 7 days a week or email

  2. Ongoing food/meds/befriending help - no other or limited support available
    Voluntary and community support for vulnerable and shielded people in Dorset area (including East Dorset).
    Age UK (North, South and West Dorset) are co-ordinating requests for help with issues relating to loneliness and isolation, or support in accessing items such as food, cash or medication. Call 01305 269444 or email

  3. Carer concerns not fitting into above categories
    Support for carers across the Dorset Council area linking into local groups – online resource and advice centre.
    Carers Support Dorset: Call 0800 368 8349, email or visit

Our clear message is don’t be afraid to ask for help and support during this time. No-one should go without essential food or medicines or feel lonely or frightened. We’re working with community organisations, town and parish councils, and registered care and housing providers across the county to make sure support is available to anyone who needs it. If you know anyone who needs help, please encourage them to get in contact.

Issued by: Dorset COVID-19 community response
On behalf of Dorset Council, Dorset NHS partners and voluntary community sector